Voluntary Call limit on account not implemneted

<p>On the 26 November 2016, I requested for a call limit to be placed on my cellphone to a maximunm of R50 over my contract value Ref 1- ********** 35850. On the 29 December, my bill was R2794.89, way over my contract of R259. I immediately went back to Vodacom at East Rand mall where the request was placed and was told that the request was made by user Tshabala T08 but there is a system error and thus was not processed. Dispute Reference 1- ********** 586069. I would urge Vodacom to take their service delivery more seriously and would await a reimbur*****t of the amount taken from my account as the error lies with them. I am extremely disappointed with the poor service delivery. </p>