Voluntarily Suspension or No Suspension
My month to month fibre is linked to cell number, ***. The infrastructure was already installed when I signed my contract with Vodacom. Now that I want to Voluntarily suspend my service till further notice. Vodacom consultant told me they cannot suspend the service because I am Vumatel infrastructure. I was also told by one consultant in February 2021, that I can just switch off the router and I will not be charged. I noticed I was charged. Please assist me resolve this. I just want suspend the service according to my needs. For now I would love to suspend the April 2021 service. Thanks
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Vodacom's replyOfficial
12 Mar 2021, 08:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Mar 2021, 08:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
18 Mar 2021, 18:53Good day, I am not sure what does self-built infrastructure means and I am not satisfied with the fact that you took on my business and I am restricted, while others enjoy benefits..Please refer me to the policy or terms for this discriminatory rule..
's update18 Mar 2021, 18:53
Reviewer Update
Good day, I am not sure what does self-built infrastructure means and I am not satisfied with the fact that you took on my business and I am restricted, while others enjoy benefits..Please refer me to the policy or terms for this discriminatory rule..