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Rick B
1 reviews | Active since Feb 2015
07 Jan 2019, 12:14
VOLTE STILL not working.
I recently got a new device that has VOLTE functionality, which swayed me to get it, as LTE signal is better where I live and work and the prospect of HD phonecalls and no more poor quality calls seemed perfect.
However, VOLTE worked for about 12 hours once and then never again. I've received numerous texts that the service is active on my account, and despite a bunch of support chats, and logging a ticket this is still not resolved, in fact, the support ticket claims that the issue has been resolved, but here I am, still making calls on my spotty 3G coverage.
If you can't provide a service, don't promise it.
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Replies (3)
Vodacom's replyOfficial
07 Jan 2019, 13:43 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jan 2019, 13:43
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
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Rick B's updateReviewer Update
23 Jan 2019, 11:22Been more than two weeks and besides me chasing, there's been no feedback from Vodacom. Disappointing.
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Rick B's update23 Jan 2019, 11:22
Reviewer Update
Been more than two weeks and besides me chasing, there's been no feedback from Vodacom. Disappointing.
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Rick B's updateReviewer Update
04 Feb 2019, 12:17Still nothing.
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Rick B's update04 Feb 2019, 12:17
Reviewer Update
Still nothing.