VB
Vernon B

1 reviews | Active since Sept 2009

15 Jan 2020, 12:37

VOLte service not working

Eventually, after about 3 months, My VOLte was sorted out. Unfortunately, it worked for 2 days and as soon as my phone did a software update, the VOLte service disappeared again, and is not working. After speaking to Vodacom Customer Care, they said that they re-synchronized my line and after a reboot, it would be sorted out. After doing all of that, the VOLte service is still not active. I sincerely hope that it isn't going to take another 3 months to sort out.

0
Replies (5)
Vodacom
Vodacom's reply15 Jan 2020, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
VB
Vernon B's update21 Jan 2020, 11:04
Reviewer Update
Nobody from Vodacom has contacted me yet.
VB
Vernon B's update22 Jan 2020, 11:27
Reviewer Update
Still no response from Vodacom......
VB
Vernon B's update24 Jan 2020, 14:08
Reviewer Update
And still no response.....
VB
Vernon B's update27 Jan 2020, 09:49
Reviewer Update
Still no reply from Vodacom