VB
Vernon B
1 reviews | Active since Sept 2009
27 Dec 2019, 15:55
VOLte service not active
I have been trying for more than 3 months to get my VOLte enabled on my phone. I have been sent from pillar to post and every time I report the problem, I get a notification stating that the issue has been resolved, but my VOLte is still not active. I then get a call to say that my twincall service is the reason for my VOLte not working, anfd that I should cancel it. Eventually, after 3 weeks I get my twincall service cancelled but my VOLte is STILL not active!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Dec 2019, 10:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Dec 2019, 10:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Jan 2020, 13:06Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per reference ***, our records indicate that the following feedback was provided "Good day, we have removed and added the VoLTE service on your line. Please reboot your handset to update the changes made to your line and test the service again". Regards Consumer Website Team
Best regards,
Vodacom's reply21 Jan 2020, 13:06
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per reference ***, our records indicate that the following feedback was provided "Good day, we have removed and added the VoLTE service on your line. Please reboot your handset to update the changes made to your line and test the service again". Regards Consumer Website Team
Best regards,
VB
Vernon B's updateReviewer Update
21 Jan 2020, 13:20Good day, I did exactly that and it worked for 2 days until I did a software update on my Samsung Galaxy Note 10
VB
Vernon B's update21 Jan 2020, 13:20
Reviewer Update
Good day, I did exactly that and it worked for 2 days until I did a software update on my Samsung Galaxy Note 10