DJVV
DALENE JANSEN VAN VUUREN
1 reviews | Active since Feb 2021
22 Feb 2021, 19:09
VOIP/STREAMING TAKING DATA
Almost 40% Data being taken for VOIP/Gaming/Streaming-unexplained???
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Replies (3)
Vodacom's replyOfficial
23 Feb 2021, 06:23Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Feb 2021, 06:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Feb 2021, 12:29Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that an investigation has been completed and your billing was found to be correct. Ports of connectivity point to Streaming, VOIP which are applications such as Google/YouTube/Facebook and WhatsApp, as being the highest contributors to the volume of data used. Data Volumes can also be monitored via Vodacom Mobi App & Self-help Services.
As a once off gesture we have loaded a 10Gig data bundle on the number. Please also refer to the below link on how to better manage your data.
https://www.vodacom.co.za/vodacom/services/data/manage-your-data?icmp=Home/Footer/ManageYourData Regards Consumer Website Team
As a once off gesture we have loaded a 10Gig data bundle on the number. Please also refer to the below link on how to better manage your data.
https://www.vodacom.co.za/vodacom/services/data/manage-your-data?icmp=Home/Footer/ManageYourData Regards Consumer Website Team
Best regards,
Vodacom's reply25 Feb 2021, 12:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that an investigation has been completed and your billing was found to be correct. Ports of connectivity point to Streaming, VOIP which are applications such as Google/YouTube/Facebook and WhatsApp, as being the highest contributors to the volume of data used. Data Volumes can also be monitored via Vodacom Mobi App & Self-help Services.
As a once off gesture we have loaded a 10Gig data bundle on the number. Please also refer to the below link on how to better manage your data.
https://www.vodacom.co.za/vodacom/services/data/manage-your-data?icmp=Home/Footer/ManageYourData Regards Consumer Website Team
As a once off gesture we have loaded a 10Gig data bundle on the number. Please also refer to the below link on how to better manage your data.
https://www.vodacom.co.za/vodacom/services/data/manage-your-data?icmp=Home/Footer/ManageYourData Regards Consumer Website Team
Best regards,
DJVV
DALENE JANSEN VAN VUUREN's updateReviewer Update
26 Feb 2021, 05:38Please note that this is not the case on my data usage, Google, Internet Browsing, Facebook etc. shows separate usage, so please don't use this as excuse to say it is that.
DJVV
DALENE JANSEN VAN VUUREN's update26 Feb 2021, 05:38
Reviewer Update
Please note that this is not the case on my data usage, Google, Internet Browsing, Facebook etc. shows separate usage, so please don't use this as excuse to say it is that.