DA
Dirk A
1 reviews | Active since Oct 2018
12 Oct 2018, 10:35
VOIP Number Request
On 3 August 2018 I requested a VOIP telephone number activation from Vodacom (I have Vodacom fibre installed). At that point a service request (SR180 ********** 68 ) was raised. To give context: this was the simplest request out, in the sense that there is no "porting" of any existing telephone number involved and it is on top of this it is a "pay as u go" account request.
To date, and this almost 2.5 months ago, the SR was re-opened, escalated and I do not know how many times. I must have made a minimum of 10 calls to follow up ending in a promise to come back to me within the same day!
For the record I have had no pro-active or follow up calls from Vodacom to try and resolve the matter.
Is this the way long standing customers are treated...that wants do bring additional business to the organisation?
I so wish there was another option....I would have grabbed it immediately and cancelled my cell and fibre account Vodacom.
This is easily the worst service I have ever received....it even beats Telkom hand down!
The "one star" I have selected is overrating the ******* service I am receiving...it should be "no stars".
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Oct 2018, 11:17Dear Dirk,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Oct 2018, 11:17
Official
Dear Dirk,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
DA
Dirk A's updateReviewer Update
13 Oct 2018, 18:43Hi this is me again...so within half an hour yesterday Vodacom responded to the Hello Peter complaint....I received a sales order, which I approved (something they could not do in 2.5 months). I then received a welcome letter yesterday afternoon, with the message that my service is activated and fully functional, with "link" to view the assigned telephone number and configuration details....
I followed the link....guess what no telephone number and detail to configure a non Vodacom supp**** VOIP phone!
So I phone the fibre call center at about 18h15 tonight....the person tells me "the request is still open"...she cannot see the telephone number and cannot assist any further. I said to her "but I have a welcome letter....etc"....I hung up....
What the hell must I do????
DA
Dirk A's update13 Oct 2018, 18:43
Reviewer Update
Hi this is me again...so within half an hour yesterday Vodacom responded to the Hello Peter complaint....I received a sales order, which I approved (something they could not do in 2.5 months). I then received a welcome letter yesterday afternoon, with the message that my service is activated and fully functional, with "link" to view the assigned telephone number and configuration details....
I followed the link....guess what no telephone number and detail to configure a non Vodacom supp**** VOIP phone!
So I phone the fibre call center at about 18h15 tonight....the person tells me "the request is still open"...she cannot see the telephone number and cannot assist any further. I said to her "but I have a welcome letter....etc"....I hung up....
What the hell must I do????
Vodacom's replyOfficial
15 Oct 2018, 11:35Dear Dirk,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply15 Oct 2018, 11:35
Official
Dear Dirk,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,