VOIP Activation Request - Chapter 2

I posted a complaint yesterday late morning...

Hi this is me again...so within half an hour yesterday Vodacom responded to my Hello Peter complaint....I received a sales order (SO), which I approved (something they could not do in 2.5 months). I then received a welcome letter yesterday afternoon, with the message that my service is activated and fully functional, with "link" to view the assigned telephone number and configuration details....

I followed the link....guess what no telephone number and detail to configure a non Vodacom supp**** phone!

So I phone the fibre call center at around 18h15 tonight....the person tells me "the request is still open"...she cannot see the telephone number and cannot assist any further. I said to her "but I have a welcome letter....etc."....I hung up....

What the hell must I do????