Void warranty because I keep my phone in my pocket
<p>Hi. I have a two year contract with Vodacom, Huawei P8 Lite. It stopped working on the 20th December 2016 and I took it in at the Repair Centre at Century City. My device was booked in with Job number ********** 4 and reported faults; not switching on/off/short battery life/boot-up problem. Then, according to the consultant if they can't fix it it will have to go to their Advanced Repair Centre and if they can't fix it then Vodacom will replace it.</p> <p> </p> <p>On the 11th January 2017 I decided to go to the Repair Centre at Century City to from and out what is the status of my phone. I was then told that the warranty has been void because the liquid sensor indicator on the device was active, meaning that because of the sweat (keeping my phone in my pocket) could have been the cause. I was then reminded that on the Huawei device if it can't be fixed it will be replaced, then the shock came that I now need to pay R1900 for a replacement device.</p> <p> </p> <p>Vodacom, I need clarity please because as far as I'm concerned that device is still under warranty. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Kindly note your query is in-hand with our Advance Repairs Team,
They have informed that they are unable to reach you contact *** provided, contact will be re-attempted in due course today.
Regards
Elroy
Kindly note your query is in-hand with our Advance Repairs Team,
They have informed that they are unable to reach you contact *** provided, contact will be re-attempted in due course today.
Regards
Elroy
Kindly note your query is in-hand with our Advance Repairs Team,
They have informed that they are unable to reach you contact *** provided, contact will be re-attempted in due course today.
Regards
Elroy
Kindly note your query is in-hand with our Advance Repairs Team,
They have informed that they are unable to reach you contact *** provided, contact will be re-attempted in due course today.
Regards
Elroy
