Voicemail problems

<p>To whom it may concern:</p> <p>Since the 13th of April 2017 I have struggled to get my voicemail activated. I have phoned Vodacom Customer Care at 111 numerous times and still there is nobody there that can give me any assistance on how to get my voicemail activated. On the 21st of April 2017 one of the consultants referred my query to a specialist consultant and advise me that I will get feedback within 7 business days.</p> <p>Well here we are now at the 3rd of May 2017 and yet I'm still to hear from Vodacom and their so-called specialist support team. This morning I took my phone to the Vodashop in Springs Mall where they called Vodacom customer care and informed me that my voicemail box will be deleted and after 1-4 hours reactivated. I will then be able set up my Vodacom voicemail box and enter a new password, I've tried but when I dial 121 I'm asked to enter a password a password that I don't have.</p> <p>The mailbox is active people can leave messages but unfortunately I can't get into my mailbox so at the end of the day it is redundant. Owning my own business every call is important and people leaving messages can't get hold of me neither can I get hold of them, how can I get this sorted out I mean it's been more than 3 weeks. This is a basic necessity of any service provider yet Vodacom seems unable to get this problem sorted out.</p> <p>I've been a loyal Vodacom customer for the past 20 years and the last 2 years has been absolutely horrible I can't understand how it is possible for such a great company to take such a great leap forward and then take two leaps back.</p> <p>I sincerely hope for a quick resolve from Vodacom because it is unacceptable that neither the Vodacom consultants or the Vodacom shop can assist me with this problem.</p> <p>Awaiting your speedy reply</p> <p>Kind regards<br />M.Kotze.</p>