Voicemail Activation

My account was activated On 2014-11-14 and I tried to activate my voicemail immediately as I run a new business and this is critical. I called 121 to receive an electronic response to say i would receive an sms to activate and that it could take 24 hours. I have called this number MANY times only to receive the same message and it is now 76 days and still never received an sms. I have also been to both Vodacom stores in Cavendish Square and they have made calls and sent mails to the service centre without any joy to me. I am in possession of 2 of these mails. Today we spent more than an hour waiting to speak to anybody at the call centre. They called from my phone so I have the call durations as a history on my phone. They also called from their office phone and eventually their call was answered. I then was transferred to 3 departments and then stayed on hold there for a further period of more than 10 minutes. at this time I terminated the call as my family was with me and had been waiting. This service is appalling and unacceptable as this is a basic service included in the package and vital to me. I have wasted hours trying to get access to it as vital to me and my business.