HB
Hugh B
1 reviews | Active since Oct 2018
21 Sept 2021, 12:44
VOICE TIME *******S BY VODACOM
After being called by someone to offer and upgrade, I checked my balances via My Vodacom. I noticed that my voice time was being deducted from my newest balance and not my oldest, which will expire at the end of the month. Surely I'm not the only one that this is happening to and Vodacom will make a fortune on everyone having to top up early in the new month. Shame on them, intentional or not.
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Vodacom's replyOfficial
21 Sept 2021, 14:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Sept 2021, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team