1 reviews | Active since Nov 2011

18 Apr 2016, 16:08

Voice registration does not work

Vodacom<br> <br> Again, one can not get any service from your Customer Care Centre on 111.<br> <br> Firstly, about a month ago I registered on the voice registration system in order not to go through a hundred questions for security checkbut this system does now register and workd!<br> <br> Evertime that I call Customer Care, I am given the option everytime to register with voice registration! Oh the joy! Hope you will eventually get this right to work...one day.<br> <br> Secondly, I requested to have my latest tax invoice to be emailed to me as I am still waiting for this but with no joy. I am still waiting going on 1 week for this.<br> <br> So if somebody could sort this out as it seems that I only get things to happen when i complain on Hello Peter.<br> <br> And lastly, the whole day that I have been trying to speak to an operation at your Call Centre and go through the whole voice prompts and options which take around 5 minutes, then only does the call ring to an operator only to be cut off every time.<br> <br> Sincerely

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Replies (1)
Vodacom
Vodacom's reply18 Apr 2016, 16:08
Official
Hello SERVICEQV,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team

Best regards,