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Nadia S
1 reviews | Active since Jun 2013
02 Apr 2019, 19:05
Voice Minutes Not Carried Over
I made a screenshot of the voice minutes of the Vodacom app on my phone on 31st March 2019 at 10pm which showed that I had 15 voice minutes left. On my contract I receive 200 voice minutes every month. Monday after I made 2 calls which in total lasted 3 minutes I received a notification that I had 198 minutes left. I logged a query with Vodacom ref no 1- ********** ********** . According to the Vodacom app I were suppose to have 15 voice minutes carried over but Vodacom informed me that I had less than 2 minutes to carry over. My screenshot proves otherwise. I am not satisfied with the Answer from Vodacom.
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Replies (2)
Vodacom's replyOfficial
03 Apr 2019, 07:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply03 Apr 2019, 07:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Apr 2019, 09:46Dear Nadia,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply03 Apr 2019, 09:46
Official
Dear Nadia,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)