EE
Estian E

1 reviews | Active since Sept 2023

13 Mar 2024, 08:15

Voice minutes is a TRAP!

I am so disappointed with this company. I've been using them for how many years now, with no problem. Now that i have a problem there's no help. When you buy voice minutes they prompt you to agree to the T&C. Well they should go and read their own T&C. It states that 100min is "any network any time" but it's not it's only vodacom to vodacom. This is false advertising! I want my money back, and i can't even do that because the call center chat bot is even more useless than this new vodapay app! This is a disgrace! I won't fall for this "voice minutes" trap again! Rather move to their competitors you'll have half the issues.

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Replies (1)
Vodacom
Vodacom's reply13 Mar 2024, 10:06
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team