KP
Keith P

1 reviews | Active since Oct 2016

01 May 2023, 11:50

Voice Minutes ****

I did try to send this directly to Vodacom! VODACOM VOICE MINUTES

The ***** is committed BY Vodacom ! I am a pensioner, and mostly use WhatsApp to chat to my contacts, however I do need to purchase voice minutes to phone commercial numbers. Your service allows certain “packages”, so I opt for your: (50 minutes valid for 30 days) paid with my previously purchased air time. And true to your “package”, after 30 days the remaining (R23.oo at end of April) disappears! My complaint, therefor is: HOW DO YOU JUSTIFY THIS???

Compare this to buying R100, say, of petrol, and the filling station says that if you don’t use it within 3 days, one must empty your tank down the drain, and buy another R100’s worth of petrol. OR (if you don’t get the point) you buy R100 groceries, and if you don’t eat it today, you must throw the remainder away.

NONSENSICAL - or is it - THEFT

0
Replies (1)
Vodacom
Vodacom's reply01 May 2023, 11:52
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team