Voice mail activation query not resolved

I called 114 on 05.02.2016 and spoke to an abrupt Allen, I then asked for his Manager and Priscilla who said she was the Team-Leader took my call, after frustrating unnecessary questions, I explained to Priscilla that I have dialed 121 and was prompted to press 1 for voice mail activation, however since 01.02.2016 my voice mail is still not not activated. Upon dropping the call at 17h45 Priscilla reassured me that after an hour, which is 18h46 I can dial 121 to reset my voice message as it will be reactivated, to my amazement at 21h45 when I dialed 121, all I got was the same message that I have being getting for the past 4 days \thank you for choosing to have your own personal voice message, your request has been locked, please note that your request might take 24 hours and an sms will be forwarded to you once completed\" THIS IS BEYOND DISGUSTING AND APPALLING, UNSPEAKABLE NONSENSE. WHAT KIND OF CUSTOMER SERVICE IS THIS."