SG
Stephan G

1 reviews | Active since Apr 2012

22 Apr 2022, 11:11

Voice Bundles - Beware!!!

What happened to Vodacom's voice bundles??? There are no voice bundle options available to buy, only night owl and "VC", which any normal person would think means "Voice Call" but no, it's Vodacom to Vodacom only! You are trying to trick people into buying useless bundles!

What are we supposed to do now when your Voice minutes run out?

Is this another clever way to misuse your dominant market position?

Just like the "opt out" insurance you tried to trick us into, notwithstanding that insurance may not be sold on an "opt out" basis - refer to PPR Rule 10.9" "An insurer or any person acting on its behalf may not offer to enter into a policy on the basis that the policy will automatically come into existence unless the policyholder explicitly declines the insurer’s offer to enter into the policy."

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Replies (1)
Vodacom
Vodacom's reply22 Apr 2022, 12:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team