MS
Marty S
1 reviews | Active since Feb 2014
23 Feb 2021, 10:46
Voice Bundles
Until recently we could purchase a Voice bundle for any network valid for 14 or 30 days at a reasonable price. Now all that is available are 60 minute bundles valid for 1 day or 60 minutes. We have queried this with Customer Service and are told it will be referred to Technical but do not get any further response
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Replies (2)
Vodacom's replyOfficial
23 Feb 2021, 13:37Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Feb 2021, 13:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Feb 2021, 16:32Dear Marty Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your voice minutes bundle query has been logged already to the back office for further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Feb 2021, 16:32
Official
Dear Marty Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your voice minutes bundle query has been logged already to the back office for further assistance. Regards Consumer Website Team
Best regards,