PS
Pndy S
1 reviews | Active since Jul 2020
14 Jul 2020, 20:52
VOICE BUNDLE ****
I have been charged over R1500 for voice bundles that I did not purchase. A case was supposedly logged and closed with findings that I purchased these twice in a month from some 135 ussd!!!!!! And they cannot even prove that I did. It's sad that as employed as I am I need to pay for something I don't even know about. And reading complaints on Facebook.. This seems to be the new way of making money out of us of late. Disgusted to say the least.
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Replies (2)
Vodacom's replyOfficial
15 Jul 2020, 07:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jul 2020, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Jul 2020, 15:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was already provided, Your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Jul 2020, 15:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was already provided, Your query has now been resolved. Regards Consumer Website Team
Best regards,