RR
Ryan R

1 reviews | Active since Mar 2023

14 Apr 2023, 14:53

Voice bundle **** desktop site

Accessing the desktop site I signed in to purchase daily voice bundles. The bundle packageI chose was the 900 min 3mins a day package. I had purchased the same package before on my cellphone using my airtime but this time round I wanted to be sure that I didn't buy the voda-voda bundle. Online there is absolutely n o indication given with regards to it being exclusively voda-voda. I purchased the bundle only to receive a message that my soda to soda bundle has been recharged. I called an agent to report the matter saying that no indication was given that it was voda-voda when purchasing the bundle. She proceeded to say that she could not assist me if I had already paid. How is this my fault? I expect that Vodacom do something to amend their site so that they don't deceive people in the future. Make it explicitly clear that it's only "voda-voda'. It would be fair that they credit me with the money I spent in airtime at least.

0
Replies (2)
Vodacom
Vodacom's reply15 Apr 2023, 17:02
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
 

Best regards,

Vodacom
Vodacom's reply18 Apr 2023, 15:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email.
 Regards Consumer Website Team

Best regards,