Voice bundle bought does not reflect

<p>My wife has run out of data and voice minutes on her phone. I purchased a 500 MB once off data bundle and 50 minutes voice bundle for her phone. whithin minutes I received two e-mails confirming the purchases for her phone and a notice that it may take a few minutes to activate. About one hour later I checked on the Vodacom app anf the 500 MB bundle was activated, but not the 50 minutes voice bundle. I phoned the customer care number, spoke to Umr Jones and he told me, contrary to the e-mail information, that it can take up to 24 hours to activate a purchased bundle. Also he cannot find on their systems prove of the voice bundle purchased by me, although I received an invoice in pdf from Vodacom that I did indeed purchase the voice bundle. Mr Jones recommended that I should restart the phone, but that can have no bearing on the purchase of a voice bundle. Totally disappointed with their service and of the customer care unit.</p>