1 reviews | Active since Oct 2016
Voice and data reap off
<p>I am not happy with Vodacom services with regard to my account.</p> <p> </p> <p>Throughout the month they have been sending me inconsistences message’s with regard to my account ( They would send an sms today and say I have exceeded 99 % of my limit, then tomorrow they send me another sms saying I have exceeded 50%).</p> <p>When I am not using my voice or data.</p> <p> </p> <p>Now my phone has phone has been soft locked because they are saying I have exceeded my limit, but when I check the balance on my app and when I call I have not reached my limit, I still have R100 to use.</p> <p>Now they have allocated me extra R50 which I will be paying myself, whereas my limit have not been exceeded.</p> <p> </p> <p>I am totally not happy with their services, their data is expensive as it is, now they are *****ing my money.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
