kS
khomotso S

1 reviews | Active since Oct 2016

27 Oct 2016, 09:03

Voice and data reap off

<p>I am not happy with Vodacom services with regard to my account.</p> <p> </p> <p>Throughout the month they have been sending me inconsistences message’s with regard to my account ( They would send an sms today and say I have exceeded 99 % of my limit, then tomorrow they send me another sms saying I have exceeded 50%).</p> <p>When I am not using my voice or data.</p> <p> </p> <p>Now my phone has phone has been soft locked because they are saying I have exceeded my limit, but when I check the balance on my app and when I call I have not reached my limit, I still have R100 to use.</p> <p>Now they have allocated me extra R50 which I will be paying myself, whereas my limit have not been exceeded.</p> <p> </p> <p>I am totally not happy with their services, their data is expensive as it is, now they are *****ing my money.</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply27 Oct 2016, 09:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team