1 reviews | Active since Mar 2017

02 Mar 2017, 09:34

Vofacom U choose flexi 350 ... what a bad package!!!!!

<p>Vodacom - u coose flexi 350 !!!!! This is the most disgusted I've ever been!!! I' ve been a Vodacom customer for several years... and always satisfied...but with my resent upgrade they sugested the above mentioned package ....to my horror...they never explained tp me that this is only airtime.... even more...I cannot even recharge my account via *111# .... now I need to do it from my bank account!!....I could just as well go on pre paid.... even worse... I feel lime migrating to another network... I.ve never been so unhappy with a package...I would rather choose to go back on the package I was....no difference!!!! This experience is so annoying!!!!!!!! I am totally disgusted!!!!!</p>

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Replies (2)
Vodacom
Vodacom's reply02 Mar 2017, 11:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Mar 2017, 08:32
Official

The flagged incident has been reviewed.

Please refer to our correspondence detailing.

Warmest regards

Elroy