MM
Mike M

1 reviews | Active since Jan 2018

26 Feb 2020, 16:37

Vodscom: Authorisation of monthly SIM Contract Insurance fee

Alleged charging of an unauthorised monthly SIM Contract insurance fee. Despite numerous requests, Vodacom have not, and possibly, may not be able to, provide a document showing authorisation. As previously indicated, all Vodacom subscribers should, and as a matter of urgency, validate all Vodacom charges. This matter will not go away. The Ombudsman will be brought into place shortly.

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Replies (1)
Vodacom
Vodacom's reply27 Feb 2020, 09:12
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team