Vododo service?

Good day.

I hope this mail will find someone who is in charge of a the branch in brackenfell mall as the Vodacom shop is being degraded by employees there that cannot not assist at all and does not how to give correct customer service no one can give you correct answers everyone has a different excuses I have been waiting for more than a week now for my contract to be approved I have made several calls to this shop to find out what the delay is everytime someone answer my calls it is a different story now where I had enough is I was told now that my ID No is a ********** number!! ? this is so false it's actually funny as I work for one of the biggest security company in South Africa I'm registered with transunion if there had any hits on my name it would have been brought to my attention I expect feed back from some one superior at Vodacom brackenfell or I will have no choice to take matters further.