Vodocome Fibre not good

I log a call with vodacom Fibre on the 21 September 2020 for relocation they told me it will take 30days to do the relocation Iam still waiting for them they charged me for the laste 2month and my account is in arrears now I been phoning them several times just to told me they will call me back I spoke yesterday 25 November 2020 the then and the lady told me she will call me back the same day still waiting. Not long after that there account department phones me to tell they need a payment for me for laste month and for the up coming month I feel they just fool us and iam gone canceled my fibre with then and it's not even a contract it's a month to month deal with them I will not prefer anyone to go with them