Vodocom totally useless

I had logged this a few days ago. Had a call from vodacom 3 days ago could not take the call so did not answer . There have been no follow calls. In the meantime VODACOM IS Deducting money off my account. I am taking this a step further. This is my complaint I logged "Further to your email below and various telecons I have made to Vodacom. Kindly be advised that I am not prepared to pay the revised additional amount. The error is on the part of Vodacom and I don’t see why I should bear the brandt of your inefficiencies. Vodacom have already upgraded the contract to R109 per month and have collected as at end of Sept. As I indicated I will go to the highest level to resolve this as well as the media. This is totally unacceptable. You are now expecting me to pay additional money which I will not. I don’t care what Vodacom must do but two tablets they will deliver and R109 per contract. I indicated this to you on the telephone so I don’t know why you have bothered to email me when I already indicated that I am not prepared to pay a cent more.

Secondly my modems are now not working and have been disconnected. I am assuming the contracts have been cancelled as a result of YOUR wrong doing. I want my modems up and running by today no later.

Please can Vodacom resolve my issue immediately I will be taking this to the highest level as well as the media as this is unfair practice towards consumers.

Kindly rectify the contracts as per the initial agreed upgrade, R109 per contract + the two tablets ( or similar) as well as reconnecting my modems today."