KK
KERSTINN K

1 reviews | Active since May 2013

07 Aug 2024, 09:26

VODOCOM TAKING MY MONEY WITHOUT A CONTRACT

I'm being billed for. Contract that expired I May which I called to check with.. I did not in anyway tell the agent that u was interested in renewing. Here I am Paying for a service I'm not receiving or accepted In Anyway. Also I was Co tinuously being prompted to my service to be retained in today's call when I kept on insisting im lot interested at what point of I'm not interested or cancel the Contract does the person at vodacom actually start listening because he didn't. I'm still having to pay this month for something i didn't sign of for. My last call in the begining of this year or end of 2023 was to check when it wilm end. I would like to be refunded and would like for the activities and calls to be heard on my account. I app**** for a mobile and was paying for it, wat am i paying for now because I'm pretty sure that that some is not even valid as it was not used

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Replies (2)
KK
KERSTINN K's update07 Aug 2024, 09:30
Reviewer Update
Also the number I'm wing billed for and paying to which supposedly is receiving data does not exist. So I'm paying for something where datais. Being transferred to however the.number does not exist.. Maybe I shouldget some legal advise because I am being billed again this month.
Vodacom
Vodacom's reply07 Aug 2024, 10:02
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team