Vodocom take R6000.00 out clients account.

I have just recently returned from an overseas trip with my wife and 1-year-old child. Absolutely anyone who has traveled long distance understands the stress and pressure of the airport the flight etc when dealing with a small infant.

We boarded the flight, switched off our phones as all ways done and instructed. After the usual 10/15min the air I switched my phone back on to log onto the airlines Wi-Fi. When doing so I found an sms from Vodacom stating I had incurred a R6000.00 data bill. In 10/15min?????

Not only is this day light ******* and exorbitant the actions of Vodacom to follow border on theft.

I naturally turned my phone off immediately. Soon as we landed, as always when in another country bought a local sim card and travelled on this.

When I returned and took this up with Vodacom the nightmare began.

I went into my local branch explained my situation. I was told a complaint would be logged with back office. I recived my refrence number and waited for a reply or result. I finally get an incredibly patronizing email from a (Faz Gertse-Grammer Vodacom Customer Care) . Who has absolutely no way for me to contact him. No email no phone number nothing. In this letter I am told Vodacom will contribute R1500 to a bill I SHOULD BE CHARGED WITH TO BEGIN.

They have now debited this full amount directly out of my account. THIS IS *****T. And stright up disgusting and abolutely no regard for Custormor care serive or just simply put Not a single care for me as a customer. Not only this but because of them *****ing that R6000.00 out my account my debit orders have bounced. Namely my childs medical aid. This is infuriating, back breaking and just straight up unacceptable. I will not let this go.. I want my money bac****

I have been a loyal customer to Vodacom for well over 15years. Being on their top package and spending up to R5000.00p/month over this time period, this all equates to a substantial amount of money over this time frame. One would think a loyal long standing client such as myself would actually be able to discuss this with a representative at Vodacom and NOT be dealt with by mean of automated systems and generic emails with absolutely no way of replying. No email address nor phone number. When you try contact these “back office” employees you are told as a client you may not talk to them. Again what top class service. Truly revolting.

This is pathetic service and basically theft. I am appalled at Vodacom, as a whole as well as there service back end and even ground staff. I will posting this to Hello Peter and Absolutely every single social media platform possible to Share this and Let people know how Vodacom treat their Long standing loyal clients.

I too undoubtedly will be looking to move to MTN Cell C or any other network.

I HAVE BEEN PROPERLY ****** BY VODACOM. What a disgrace. And after more than 15years what a slap in the face.