Hellopeter
Share Your Experience
LS
Lea S

1 reviews | Active since Jul 2018

22 Jul 2018, 15:54

Vodocom pilfering your account

Vodacom billing for services I never signed up via vodacom live. Vodacom says that I subscribe to the service which I certainly did not. you simply just chase you tail to get anything sorted wasting your own time and money. I have no choice in the matter i.e. i cannot cancel vodacom live. I just have check my account to making sure pilfering is taking place every day.

0
Replies (3)
Vodacom
Vodacom's reply22 Jul 2018, 16:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

LS
Lea S's update23 Jul 2018, 11:26
Reviewer Update
Vodocom promptly responded and contacted me (thank you). After voicing my concerns and frustration they acknowledge it is a problem and advise that they looking into my matter and will revert soonest with a solution for me. Will update with outcome when it happens.
LS
Lea S's update30 Jul 2018, 08:07
Reviewer Update
Vodacom has address the matter in a reasonable and amiable manner. They indicated that a credit will be put through not only for the latest charges but any other time when charges where incurred and I was not aware of. They have further blocked all content services so as to prevent any form of charges taking place and with out me being fully aware of it. While I am please that this matter is resolved and thank Rosa from VBS Admin, but I fail to see why it had to come to this to resolve the issue and I had to be the nasty person in the situation. Thank you again.