aK
asief K
1 reviews | Active since May 2018
16 May 2023, 16:25
Vodocom. ***********, not client centric.
Since the 13th May 2023 I am unable to receive calls. I tried contacting the customer support and all I hear is Toby the bot who can not assist with my issues. I tried logging it on the website and I get an error, 'advising oops something went wrong'! You can not get service from Vodocom. ***********, not client centric.
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Replies (2)
Vodacom's replyOfficial
17 May 2023, 07:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 May 2023, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 May 2023, 14:07Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply17 May 2023, 14:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team
Best regards,