Vodocom lack of service

A week ago Vodacom added an admin lock on my account. Take note, my account was never in arrears, paid in full and up to date. Monday morning one of their consultants contacted me, informing the admin lock has been lifted, I should be able to use my service, after I had to make numerous phone calls. It is now a week later, I still have no connection, had to do a sim swop for which I had to pay myself. This morning I again had to drive to my nearest Vodacom store, the store consultant tried everything, from switching the sim to a different device, calling customer care herself, repeating all the settings over and over and over again. My sim card is still not working!! She then was told by the customer care consultant that I need to go to my nearest Vodacom store. I am already in store, what more should I do?!??!!! She then said there's nothing more she can do. Right, so I now have to pay for a service I am not able to use??????? I requested for the matter to be escalated, no escelation on the system. So what now Vodacom? Is this how you leave your customers? Simply pay us, but you cannot use our service. I will not pay a cent, I refuse to, until someone has the decency to rectify my account. I am not paying for anything else, especially something that was NOT my fault!