NW
Nadene W
1 reviews | Active since Jun 2023
11 Oct 2023, 11:46
VODOCOM IS LYING watch out when before you make use of their services
On 4 October I turned to Hello Peter regarding issues at Vodacom when I up graded. 9 October I was contacted by Vodacom and the issue were resolved by telephone, after the telephone conversation a mail were sent from Vodacom to confirm how the issue will be resolved and guess what the mail is not the same that was discussed and agreed upon by telephone!!!I've been mailing since then and no reply, so now again, still issues with VODACOM who cant resolve issues what they caused.
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Replies (1)Vodacom's replyOfficial
11 Oct 2023, 12:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Oct 2023, 12:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
