Vodocom Fibreline relocation & cancellation
I am extremely unhappy with Vodacom Fibre's customer service I am experiencing. I have been struggling from 30 November 2019 (SR***) to receive the correct procedure to follow for relocating a fibre line and also cancelling the current fibre service that I had.
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Replies (3)
Vodacom's replyOfficial
23 Jan 2020, 11:36Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jan 2020, 11:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
30 Jan 2020, 12:44I eventually received a phone call today from Vodacom. I struggled the whole week to sort out the mentioned query dated 29 November 2019, with service requests again being opened and closed.
I contacted a Vodacom business partner yesterday, who assisted me with one email to gain the correct information and proceed with the order.
I contacted a Vodacom business partner yesterday, who assisted me with one email to gain the correct information and proceed with the order.
's update30 Jan 2020, 12:44
Reviewer Update
I eventually received a phone call today from Vodacom. I struggled the whole week to sort out the mentioned query dated 29 November 2019, with service requests again being opened and closed.
I contacted a Vodacom business partner yesterday, who assisted me with one email to gain the correct information and proceed with the order.
I contacted a Vodacom business partner yesterday, who assisted me with one email to gain the correct information and proceed with the order.
's updateReviewer Update
11 Mar 2020, 11:30After the interim LTE was arranged with Vodacom's business partner, it worked for 2 weeks. Only then for the router to go faulty (one of many excuses). I have been contacting the call centre numerous times, with supervisor intervention as well, but to date I still have not received the new router. I will also be paying for a month of interim LTE but with no service at all. SR***
's update11 Mar 2020, 11:30
Reviewer Update
After the interim LTE was arranged with Vodacom's business partner, it worked for 2 weeks. Only then for the router to go faulty (one of many excuses). I have been contacting the call centre numerous times, with supervisor intervention as well, but to date I still have not received the new router. I will also be paying for a month of interim LTE but with no service at all. SR***