VODOCOM FIBRE CALL CENTRE

I spoke to consultant last month ,i wanted to change from my payment method from debit order to cash payment .THey said i can do so ,they can send the request through to the back office .They will decide if I can do so .They forward the debit oder cancellation form to me .Today at 17h39 I spoke to Sala at the fibre department ,the person just made me so angry to tell me I cant change from debitoder to cash they dont do that at all .I got so angry because i got the form infront of me .I spoke to a couple of consultants over the debitoder .I had a prolem last month ,i rather want to pay till my situation comes better then i will change over to debitoder again .PLEASE LISTEN TO THE CONVERSATION .I spole to Nellie what a helpful lady ,she even told aftet a told her the previous consultants gave me *** to email my cancellation debit oder form through .