VODOCOM FIBRE (BAD CUSTOMER SERVICE )

Yesterday 9/9 I called Vodocom fibre regarding my statement .I just had a simple question regarding the statement .The amount they going to debit on the 15th.I came through to lady I cant remember her name I wrote it down somewhere .The lady couldnt even take down my ID number properly ,I had to repeat it a couple of times .Waiting for her I could hear the TV loud in the back round ,kids shouting .Still she couldnt get into the account .After a couple of times she got into the account .When I ask her the question over the amount .The line was just dead ,nobody there .I think she just cut the call or put the call on hold .After being on line with her so long .She did that ,they are working from home .So the hell with the customer .It was so unprofessional ,Kids are kids at the end of the day ,but having your tv on when you suppose to be working .Still not helping the customer.Spoke to another gentlement said he send a whatsapp message to her line manager Thomas he will call me back still no call from Thomas at all .Thanks Vodocom ,becuse I need fibre line so this bad service I must know take .PLEASE LISTEN TO THAT CALL .NOTHING HAPPENDS TO THIS PEOPLE THAT IS WORKING FROM HOME .