PN
Plamen N

1 reviews | Active since Apr 2017

11 Jun 2021, 19:44

Vodocom Fiber support means NO SUPPORT

I can’t believe this anymore This is week 3 where I don’t have 2.4G and have called and spoken to at least 6 Vodocom technicians and they have still not fixed the issue. It would be ok if they were trying but all they do is give u the run around and lie . They promised that I would get a call from Justin I’m assuming a technician but instead of a call I got a sms stating my connectivity has been restored , another lie . Pathetic customer support All they want is the payment and then your on your own . No call back, no real help , only incompetence and deceit.

DONT CHOOSE VODOCOM FIBER

0
Replies (1)
Vodacom
Vodacom's reply12 Jun 2021, 11:45
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team