Vodocom fiber services

I had cable damage since last week Monday and I am still waiting for people to arrive and assist me. They didn't call to say that they were sending someone out to fix it and they didn't come back when someone was home as they promised. Instead the consultant calls me to tell me I must call another department to assist me, then they too sent me to another department that logged another service request for me. I was promised the matter would be sold between 24 - 72 hours. It has been an entire week with no assistance. I pay so much money for the service but I'm not getting it back in return. I'm absolutely disappointed and I really am considering dumping this service provider.