VG
Venesha G
1 reviews | Active since Sept 2019
31 Oct 2022, 09:11
Vodocom fiber service is unhelpful.
Good day
Our fiber has been an issue since last week Thursday we called you'll sent out an electrician on Saturday - we were scheduled for 8am he only came at 1pm, it worked after about 3 hours, and then it stopped we have been calling from Saturday (excluding the other two days), and all we get from your service is we are sending an email to we are escalating the issue. We have been getting the same song since Saturday, we even asked for the supervisor to contact us but to no avail.
We have had a problem from last week Thursday today is Monday this is the 5th day
Can you'll be this unhelpful and impossible when finding solutions?
I am once again highly disappointed in your service, and the lack of help
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
31 Oct 2022, 09:57 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Oct 2022, 09:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
