JG
Julie G

1 reviews | Active since Feb 2017

19 Feb 2017, 19:10

VODOCOM DOESN'T CARE!

<p>I discovered 3 weeks ago that somone had purchased a cellphone on my VODOCOM account using a ********** identity document with my ID no. and name with a different picture.</p> <p>As to this date I have not had my problem resolved by VODOCOM and I cannot proceed with the ***** charge until I have the details as to how this happend from VODOCOM.</p> <p>Someone is out there using a ********** ID with my name and ID no. and VODOCOM does not seem at all concerned!</p>

0
Replies (1)
Vodacom
Vodacom's reply20 Feb 2017, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,