Vodocom - Contract cancellation (account number: I***-6)

I seldomly use Hello Peter. Sadly the 2 times I had to use it was to complain about service Issues with Vodacom. Now, once again, I have an issue with Vodacom. I Cancelled my Contract in December 2024 as I was no longer making use of the device/service (account number: I***-6 contract Cellular Number: ***) January, I had a debit order come up for R 367.24 and I stopped it on my banking app. I then received a call from, I take it Vodacom's debt collection division. The lady explained that although the contract was cancelled in December I still need to pay for the next month. At this time, I was not making use of this device anymore and cut up the Sim card on 10 Dec 2024 right after the contract was cancelled. I received another statement on 02 Feb 2025. This now shows I need to pay R 724.95!!! The agent that called advised that I just need to approve the debit order on my app and the money will go of at the end of February 2025. I checked my Nedbank App, and the money was deducted today, 24/02/2025!!! To top it all off, the call was not even completed, and this person still went on authorizing the transaction on their system. I was approaching an area with no signal as the call was while I was driving through the Franshoek mountain range. The call just died and later I received the Debi check notification on my banking app. All I can say is "sies". I was a client of Vodacom for many years and remained with Vodacom even though I had 2 prior complaints. If I could give a negative star rating, I would. Hopefully this will reach the right person. It seems that whenever you want to cancel a service there are issues. I did not even receive a reference number as the call was cut short due to loss of signal. (I even mentioned on the call that I am entering a low reception area, and the call will most likely drop)

From a very disappointed customer (ex-customer)