Vodocom Billing System **********

Had a contract that lapsed last year, 2017 and i am currently on Prepaid. Before conversion to prepaid i was asked to pay an outstanding contract amount of R572 which i paid so the contract can be cancelled. After few months went to the store to request a paid-up contract letter, i was told i owe vodacom R436.00 contract fee. The agent at vodaworld could pickup that it was a billing irregularity and try to resolve with accounts department, it was later confirmed that the account is clear and that they will generate the letter and will send it within 24 hours. Since March am still waiting for the generated letter, i have not received it. Today (13 June) went to the store in Brooklyn, enquired on the letter, and was told that i owe vodacom R436.00, which imp**** that i need to start over again and re-explain myself. i tried to re-explain myself to the consultant at account department, before the matter was resolved she hangup and send me to survey, and i was furious, dissatisfied, and rated the service 0 for everything. This is ridiculous and very costly from time perspective, vodacom service VERY poor and ********** billing system. This letter is critically needed, and i need it and i don't owe vodacom any money.