CH
Carmen H

1 reviews | Active since Mar 2020

30 Oct 2020, 12:04

VODOCOM BAD CUSTOMER SERVICE

People really think twice I had the worse customer service from Keywest branch and Fourways repairs .I had to use my airtime phoneing up and down over whtaa is happening with my phone .It is almost 3 weeks .Today again I had to phone to ask Fourways repairs if my phone was send to Keywest branch .Phone Keywest to ask if my phone is their .Read my previous compalints .It was just terrible service for start to the end with Vodocom over my child cellphone .Not even to prepare to offer my daughter free airtime .All the calls we made to sort out the phone .Up till today they couldnt answer why the phone was at Keywest branch for a whole week .Till I phone to ask waht is happening .Why was my whole LCD screen crack .If i booked in their was only on top a small crack .When they send it in aferr my calls their was a crack .

THANKS VODOCOM FRO THE WORSE CUSTOMER SERVICE YOU CAN GIVE A CUSTOMER.IM ONLY A SMALL FISH .

0
Replies (1)
Vodacom
Vodacom's reply30 Oct 2020, 13:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team