Hellopeter
Share Your Experience
NG
Nomaswazi G

1 reviews | Active since Dec 2019

31 Mar 2022, 10:18

vodocom are ********

i called vodocom customer care on the 22nd i wanted to make payment arrangement of R696 as per the consultant advise, she also advised me to go and pay at the store on the 25th if not they will charge me additional charges. So when i arrive at Jabulani Mall store they said they cnt assist as they cant find my details. so when debit order goes off on the 28th it returned because the amount suppose to be debited is R1076. Lack of knowledge and incompetency i went through. Vodacom are ******** do i even have a valid account

0
Replies (3)
Vodacom
Vodacom's reply31 Mar 2022, 11:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply01 Apr 2022, 20:02
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.  Regards  Consumer Website Team 

Best regards,

NG
Nomaswazi G's update01 Apr 2022, 20:54
Reviewer Update
i am going take this matter to ombudsman because that's lack of knowledge and incompetency i received from vodacom. i am so disappointed and unfortunately i need my contract to be cancelled within 48 hours or i will take this matter to the ombudsman.