LS
Linda S
1 reviews | Active since Jan 2020
23 Oct 2023, 11:22
Vodocam useless Customer Care Services
I sent Customer Services an email on the 4th of August 2023, requesting an answer with regards to data that I bought - NO ANSWER
I resent the same email nn the 16th of August to request a response - NO ANSWER
On the 5th of September I re-sent an email to VBCancellations to request help on the email sent to Customer Care, I received and email back requesting Customer Care to please assist with my query - STILL NO ANSWER
I received an email from Vodacom Contractor stating they can't help as its a Customer query account.
On the 18th October I sent an email to the Consumer Good & Services Ombud - guess what - NO ANSWER
I can't believe that such a big Company takes so long to answer a query. So *********** and very bad service.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
23 Oct 2023, 12:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Oct 2023, 12:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
LS
Linda S's updateReviewer Update
24 Oct 2023, 09:00Good Day
As per all emails that were sent to Vodacom, I am unable to answer any calls therefore I sent an email, I am working in Santiago de Chile in South America and have no access to a South African cellphone number. Please get in touch with my partner (Linda) who is in South Africa she will be able to explain my situation and the reason for my emails.
Thanks
Paul
As per all emails that were sent to Vodacom, I am unable to answer any calls therefore I sent an email, I am working in Santiago de Chile in South America and have no access to a South African cellphone number. Please get in touch with my partner (Linda) who is in South Africa she will be able to explain my situation and the reason for my emails.
Thanks
Paul
LS
Linda S's update24 Oct 2023, 09:00
Reviewer Update
Good Day
As per all emails that were sent to Vodacom, I am unable to answer any calls therefore I sent an email, I am working in Santiago de Chile in South America and have no access to a South African cellphone number. Please get in touch with my partner (Linda) who is in South Africa she will be able to explain my situation and the reason for my emails.
Thanks
Paul
As per all emails that were sent to Vodacom, I am unable to answer any calls therefore I sent an email, I am working in Santiago de Chile in South America and have no access to a South African cellphone number. Please get in touch with my partner (Linda) who is in South Africa she will be able to explain my situation and the reason for my emails.
Thanks
Paul
LS
Linda S's updateReviewer Update
26 Oct 2023, 07:58Good day
I still haven't had any response yet again from anybody since my reply on the 24th. I am overseas, therefore I sent and email stating that I could not be contacted. Please contact my partner Linda on ***, she is aware of the situation and has all the information need for my query.
I would appreciate an answer asap as this is now been going on since the 4th of August.
Many thanks
Paul
I still haven't had any response yet again from anybody since my reply on the 24th. I am overseas, therefore I sent and email stating that I could not be contacted. Please contact my partner Linda on ***, she is aware of the situation and has all the information need for my query.
I would appreciate an answer asap as this is now been going on since the 4th of August.
Many thanks
Paul
LS
Linda S's update26 Oct 2023, 07:58
Reviewer Update
Good day
I still haven't had any response yet again from anybody since my reply on the 24th. I am overseas, therefore I sent and email stating that I could not be contacted. Please contact my partner Linda on ***, she is aware of the situation and has all the information need for my query.
I would appreciate an answer asap as this is now been going on since the 4th of August.
Many thanks
Paul
I still haven't had any response yet again from anybody since my reply on the 24th. I am overseas, therefore I sent and email stating that I could not be contacted. Please contact my partner Linda on ***, she is aware of the situation and has all the information need for my query.
I would appreciate an answer asap as this is now been going on since the 4th of August.
Many thanks
Paul
LS
Linda S's updateReviewer Update
27 Oct 2023, 13:18After receiving an email from Vodacom not the 24th October 2023, I sent you a message with contact details of the person (my partner - Linda ***) who you can contact, to date still NO contact.
Please can we resolve this as a matter of urgency
Many thanks
Paul
Please can we resolve this as a matter of urgency
Many thanks
Paul
LS
Linda S's update27 Oct 2023, 13:18
Reviewer Update
After receiving an email from Vodacom not the 24th October 2023, I sent you a message with contact details of the person (my partner - Linda ***) who you can contact, to date still NO contact.
Please can we resolve this as a matter of urgency
Many thanks
Paul
Please can we resolve this as a matter of urgency
Many thanks
Paul