Vodocam, unprofessional. Petty to make a loyal customers life inconvenient.

Vodacom has really disappointed me with their actions and lack of willingness to take responsibility for their mistake and the inconvenience caused by their actions.

I have been a Vodacom contract customer for years, however recently I came to a decision to end my contract and change over to prepaid.

I also requested, very clearly that they stop debiting my account for any amount I owe them, as I will pay them directly. I did just that, there is a record of it, and like they always state, their calls are being recorded for quality purposes. So every request, and action is on record.

Everything was paid up, fully. However for some reason, Vodacom continued to try to debit my account, which was declined.

This all happened in October 2020.

Now it is November 2020 and I need to make a loan from a financial institution, and I am prevented from going ahead due to a bad credit reflection from Vodacom.

BUT I said I owe them nothing, I have settled my account. How is this possible? When I called Vodacom today they said I owe them R 100 and they have handed over matters to the attorneys.

I was confused and outraged, as to why I was not made aware of this,as I would have paid the amount immediately.

Then when I say to Vodacom that I want to pay, and need them to clear my name and send me a letter stating that I am clear from any accounts with Vodacom.

They rep**** that they handed it over already and can't do anything from their side.

When I called the relevant Attorneys find out how to settle this matter, they said that there is no reflection on their system of any record showing bad credit.

We call Vodacom back, this all happens this morning, 25 November 2020, and they say that they only transferred the case over today ...so it won't reflect .......WHAT!!!!!!!

I am so upset that for such a small amount that I am actually not even liable for, the has discredited my name, and will not take any responsibility. To clear the matter.

It's a major inconvenience. VODACOM shame on you! Is it because I ended my contract???? Why???? So unfair