LM
Lwandile M

1 reviews | Active since Aug 2024

20 Aug 2024, 17:31

Vodocam contract terrible services.

In July 2022 I took a contract with vodacom and I must admit that it was the worst decision I have ever made. I then decided to do an early cancelletion because of the availability of funds so I paid up the full remaining amount and sent out all the emails with the hope that it would be canceled only to find that all my effort was futile because the contract just kept going on as if I didn't cancel it and everytime I called vodacom to complain ,they would just give me a run around with a bunch of excuses which is really draining because no one really gave me a real reason why my contact wasn't canceled after I paid so much money to make sure that I did cancel. They are now calling my almost on a daily basis to threaten me by saying I must pay up the money otherwise legal action will be taken against me. I would never ever recommend anyone to take a cellphone with vodacom especially because of the lack of work ethics and accountability from their part. Not to mention that after a few calls of complaints, they just decided to only make one phone a prepaid but not the other which is very confusing as this was a dual phone contact.

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Replies (2)
Vodacom
Vodacom's reply21 Aug 2024, 07:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply05 Sept 2024, 09:56
Official
Dear Lwandile
 
Thank you for the time to engage with us today.

We're happy to announce, your query has been resolved. We've engaged with the account holder and the reference number is EC-1TX0-2V4QKR.

Kind regards
Vodacom Consumer Website Team