MH
Marc H
1 reviews | Active since Oct 2011
07 Nov 2023, 09:11
Vodocam can never hear what you are saying
I have been trying to complete an upgrade for more than a week. Your agents can never hear a person....You speak to them from a cell they can't hear. You phone them from a landline they cant hear a person.
I am phoning you from a Vodacom phone and yet you cant hear a word I say ever.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
07 Nov 2023, 10:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Nov 2023, 10:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MH
Marc H's updateReviewer Update
10 Nov 2023, 08:46Another week and not delivery AGAIn!!!!!! I was told Friday!!!!!!
MH
Marc H's update10 Nov 2023, 08:46
Reviewer Update
Another week and not delivery AGAIn!!!!!! I was told Friday!!!!!!
MH
Marc H's updateReviewer Update
13 Nov 2023, 09:41Well done Vodacom.
Due to your lack of understanding. Never being able to hear a client that is on the Vodocam Network speaking to you.
You have lost a client. I AM DONE. Once again my order has been canceled and I don't have the phones I ordered.
My upgrade was for an A54 and an A23. You sent me a kicka.
The person on the phone said to me.
Don't worry about the kicka we will get the new phones to you within 3 to 5 days.
It has been 2 weeks trying to get this **** resolved with you.
Due to your lack of understanding. Never being able to hear a client that is on the Vodocam Network speaking to you.
You have lost a client. I AM DONE. Once again my order has been canceled and I don't have the phones I ordered.
My upgrade was for an A54 and an A23. You sent me a kicka.
The person on the phone said to me.
Don't worry about the kicka we will get the new phones to you within 3 to 5 days.
It has been 2 weeks trying to get this **** resolved with you.
MH
Marc H's update13 Nov 2023, 09:41
Reviewer Update
Well done Vodacom.
Due to your lack of understanding. Never being able to hear a client that is on the Vodocam Network speaking to you.
You have lost a client. I AM DONE. Once again my order has been canceled and I don't have the phones I ordered.
My upgrade was for an A54 and an A23. You sent me a kicka.
The person on the phone said to me.
Don't worry about the kicka we will get the new phones to you within 3 to 5 days.
It has been 2 weeks trying to get this **** resolved with you.
Due to your lack of understanding. Never being able to hear a client that is on the Vodocam Network speaking to you.
You have lost a client. I AM DONE. Once again my order has been canceled and I don't have the phones I ordered.
My upgrade was for an A54 and an A23. You sent me a kicka.
The person on the phone said to me.
Don't worry about the kicka we will get the new phones to you within 3 to 5 days.
It has been 2 weeks trying to get this **** resolved with you.
MH
Marc H's updateReviewer Update
15 Nov 2023, 12:34No Feedback
MH
Marc H's update15 Nov 2023, 12:34
Reviewer Update
No Feedback