MM
Muneiwa M
1 reviews | Active since Jan 2015
01 Jan 2024, 10:27
Vodisappointed (As Always)
I called in Vodacom beginning of December 2023 and cancelled my contract as it ended. I remember asking for a reference number and I was told that there isn’t a reference for cancellation and the cancellation will be effective 01/01/2024.
Not to any surprise the contract is not cancelled. The way I don’t like Vodacom from the experience I received in 2023 I can’t wait for my other 2 contracts to end so I can cancel them and just leave Vodacom 100% I am fed up shem.
Everytime I need something done I have to complain on Hello Peter and they do it correctly. Vodacom is a mess shem.
Call me and cancel the contract today!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Jan 2024, 07:42Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Jan 2024, 07:42
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MM
Muneiwa M's updateReviewer Update
02 Jan 2024, 13:34That’s after I called in myself and complained, no one called me like you advised. Your consultant didn’t know of any cancellation and had to do a new one, very disappointed. Next cancellation is in June. I was thinking I will keep the contract but after so many disappointments I won’t shem.
MM
Muneiwa M's update02 Jan 2024, 13:34
Reviewer Update
That’s after I called in myself and complained, no one called me like you advised. Your consultant didn’t know of any cancellation and had to do a new one, very disappointed. Next cancellation is in June. I was thinking I will keep the contract but after so many disappointments I won’t shem.